Sales and Customer Relationship Management Administrator
2 weeks ago
Are you an experienced sales administrator looking for a new challenge? We are seeking a skilled and organized individual to join our sales team as a Sales and CRM Administrator.
Key Responsibilities- Screen and log customer inquiries, including phone calls and emails, to ensure timely and effective communication.
- Assign sales inquiries and opportunities to the relevant sales team member or distributor, ensuring seamless collaboration and customer satisfaction.
- Process and log orders on our system, maintaining accurate and up-to-date records.
- Keep customers informed about their orders, providing detailed information and updates as necessary.
- Work closely with the sales team and production to ensure orders are checked and released within agreed timeframes.
- Liaise with stores personnel to ensure timely shipping of customer orders.
- Monitor and maintain accurate CRM data, ensuring it is up-to-date and reflects the latest customer interactions.
- Provide administrative support to the sales team as needed, ensuring their tasks are completed efficiently and effectively.
- Proven experience in a sales administration role, preferably in manufacturing or engineering.
- Proficiency in CRM software and Microsoft Office, with the ability to learn new systems quickly.
- Knowledge of administration recordkeeping practices and organizational skills.
- Ability to work to deadlines and prioritize tasks effectively.
- Bupa membership after probation.
- 4% pension contributions, with the option to participate in a salary sacrifice scheme.
- Flexible working and maintenance days.
- Enhanced paternity and maternity pay.
- Bonus scheme.
- 25 days' holiday, increasing to a maximum of 28 days plus 8 bank holidays.
- Free parking on site.
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