Veterinary Support Specialist

1 week ago

Leamington Spa, Warwickshire, United Kingdom Antech Diagnostics Full time
Job Overview

We are seeking an experienced Veterinary Customer Service Representative to join our team at Antech Diagnostics. In this role, you will provide remote customer and technical support relating to products, equipment installation, services, and troubleshooting for client needs.

As a key member of our team, you will be responsible for providing a smooth process for our clients, ensuring their satisfaction with our products and services. A background in Veterinary Nursing or Veterinary Diagnostics is essential to understanding the needs of the business.

Key Responsibilities:

  • First point of contact for customers using diagnostic reference laboratory services
  • Liaise across several teams to ensure prompt delivery of service to clinicians
  • Provide remote customer support related to Company product or service installation, training, and troubleshooting
  • Advise customers in the use of company products, equipment, and services
  • Troubleshoot customer problems with assistance of in-house technical resources

Requirements:

  • RVN Degree or equivalent preferred, or combination of education and industry experience
  • Technical skills to troubleshoot and resolve problems with company products and services
  • Communication skills, both written and verbal, including presentation skills
  • Relationship management skills, including ability to resolve difficult customer situations

Benefits:

  • 5 weeks holiday + bank holidays + 1 day birthday leave
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • E-car salary sacrifice scheme
  • Wellness program including: employee assistance program, eyecare voucher scheme, and free annual Flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme
  • Retail, Restaurant and Cinema discounts

We are an equal opportunity employer and all qualified applicants will receive consideration for employment. We are committed to fostering a culture that is inclusive and diverse for all of our associates.

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