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Duty Manager

2 months ago

York, York City, United Kingdom SSP Group Full time
Be the Face of Exceptional Customer Service

As a Duty Manager (Team Leader) at SSP Group, you will be the driving force behind delivering exceptional customer experiences in a fast-paced environment. With a passion for food and travel, you will be part of a dynamic team that brings together over 500 brands, from our own creations to well-known franchises.

Key Responsibilities:
  • Lead by example, promoting inclusivity and motivation within the team.
  • Coordinate team efforts, overseeing unit operations and ensuring operational excellence.
  • Focus on operational efficiency, staying informed about unit performance and championing improvements.
  • Recognise and celebrate exceptional service within the team, building strong relationships and communicating effectively.
What We Offer:
  • Competitive pay rates and a range of benefits, including employee discounts, flexible scheduling, and continuous growth opportunities.
  • Access to award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • A dynamic and inclusive work environment, with a variety of networks to support you, including LGBTQ+, Women's Network, and Neurodiversity and Disability networks.
  • Opportunities to participate in activities, such as Barista Competitions and Millie's Cookies Ice off Challenges.
Requirements:
  • At least 1 year of experience working as a supervisor in hospitality or retail.
  • Ability to create a clean, welcoming atmosphere that surpasses customer expectations.
  • Strong communication and leadership skills, with the ability to guide and support colleagues.

SSP Group is an equal opportunity employer, committed to recruiting and retaining the most talented individuals from a variety of backgrounds, skills, and perspectives.