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Housekeeping Team Leader

2 months ago

London, Greater London, United Kingdom Park Plaza Westminster Bridge London Full time
Job Summary

Park Plaza Westminster Bridge London is seeking a highly skilled and experienced Housekeeping Team Leader to join our team. As a Housekeeping Team Leader, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction in our hotel.

Key Responsibilities
  • Team Leadership: Supervise and mentor a team of Room Attendants to ensure efficient operation and high standards of cleanliness.
  • Guest Experience: Focus on checking guest bedrooms and public areas to ensure that high standards of cleanliness are maintained, and empower the team to be more involved in the guest experience.
  • Communication: Listen to the needs of guests and other team members and adapt to meet them, maintaining a courteous and professional attitude at all times.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of the Room Attendants, ensuring they have the necessary tools to excel in their roles.
  • Quality Control: Conduct regular quality control checks to ensure that high standards of cleanliness and customer satisfaction are maintained.
Requirements
  • Experience: Minimum 2 years of experience in a similar role in the hospitality industry.
  • Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Knowledge: In-depth knowledge of housekeeping procedures and protocols, with a focus on customer satisfaction and quality control.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including heavily discounted hotel room rates and access to our Employee Assistance Program.
  • Opportunities for Growth: Opportunities for career advancement and professional development, with a focus on training and mentoring.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and customer satisfaction.