Reservations Team Lead

5 days ago


London, Greater London, United Kingdom Gioma (UK) Limited Full time

We are seeking a highly organized and experienced professional to lead our central sales and reservations team at Gioma (UK) Limited. As a key member of our team, you will be responsible for leading and motivating the central reservations team to ensure every guest has an exceptional booking experience from start to finish.

The ideal candidate will have extensive knowledge of leading teams, managing bookings, and ensuring seamless guest experiences. You will work closely with our Booking Systems Manager to optimize restaurant bookings across our estate and implement processes to improve team efficiency and guest satisfaction.

Key responsibilities will include:

  • Leading and motivating the central reservations team to achieve exceptional guest experiences
  • Collaborating with the Booking Systems Manager to optimize restaurant bookings and implement process improvements
  • Building relationships with key stakeholders, including BDMs, GMs, and Ops teams
  • Managing team performance and providing coaching and development opportunities
  • Staying up-to-date with industry trends and best practices in reservations management

As a key member of our team, you will have the opportunity to make a significant impact on our guests' experiences and contribute to the success of Gioma (UK) Limited.



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