Senior Client Relationship Manager
3 weeks ago
Job Title: Senior Client Relationship Manager
Job Summary: We are seeking an experienced Senior Client Relationship Manager to join our team at TN Recruits Ltd. As a key member of our client services team, you will be responsible for managing client relationships, ensuring client needs are met, and exceeding client expectations.
Key Responsibilities:
- Manage client onboarding, including AML checks and engagement letters.
- Manage service quality, client expectations, and deadlines.
- Manage billing, WIP, and debt collection.
- Identify upselling opportunities on a regular basis.
- Perform ongoing client AML checks.
- Ensure process documentation is accurate and current.
- Review the scope of client works on a continuous basis.
- Stay up to date with key legislation.
- Ensure the profitability of work and effective team resourcing.
Requirements:
- At least 3 years of experience within a practice, ideally with AAT Level 4 AAT or commencing ACA/ACCA qualifications.
- Commercially astute with excellent communication and rapport-building skills.
- An analytical approach and precise attention to detail.
- Adept at prioritization and organization.
- Proficient in accounting software, including Xero, IRIS Excel, and Word.
Benefits:
- A competitive salary.
- Excellent company benefits, including private BUPA healthcare, life insurance, flexible working, and regular team social events.
- Fantastic career development opportunities.
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