Senior Client Relationship Manager

3 weeks ago


Sevenoaks, Kent, United Kingdom TN Recruits Full time

Job Title: Senior Client Relationship Manager

Job Summary: We are seeking an experienced Senior Client Relationship Manager to join our team at TN Recruits Ltd. As a key member of our client services team, you will be responsible for managing client relationships, ensuring client needs are met, and exceeding client expectations.

Key Responsibilities:

  • Manage client onboarding, including AML checks and engagement letters.
  • Manage service quality, client expectations, and deadlines.
  • Manage billing, WIP, and debt collection.
  • Identify upselling opportunities on a regular basis.
  • Perform ongoing client AML checks.
  • Ensure process documentation is accurate and current.
  • Review the scope of client works on a continuous basis.
  • Stay up to date with key legislation.
  • Ensure the profitability of work and effective team resourcing.

Requirements:

  • At least 3 years of experience within a practice, ideally with AAT Level 4 AAT or commencing ACA/ACCA qualifications.
  • Commercially astute with excellent communication and rapport-building skills.
  • An analytical approach and precise attention to detail.
  • Adept at prioritization and organization.
  • Proficient in accounting software, including Xero, IRIS Excel, and Word.

Benefits:

  • A competitive salary.
  • Excellent company benefits, including private BUPA healthcare, life insurance, flexible working, and regular team social events.
  • Fantastic career development opportunities.


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