Dedicated Retirement Living Community Coordinator
1 week ago
We are seeking an experienced and customer-focused individual to join our team as a Lodge Manager at Charrington Lodge in Oxted, Surrey.
About the RoleThis is an exciting opportunity for someone who enjoys working with people and has a background in administration and customer service.
As a Lodge Manager, you will be responsible for welcoming Homeowners to their new retirement lifestyle and coordinating the development on a permanent basis.
You will be the trusted point of contact on-site, liaising with customers, contractors, suppliers, and internal colleagues.
The role is pivotal to the success of the Lodge, the enjoyment of Owners, and is hugely rewarding.
About YouTo succeed in this role, you must have a passion for excellent customer service and an outgoing personality with a love of people.
You should be able to act with sensitivity and diplomacy when needed, while also having the efficiency and assertiveness to manage safety and security effectively.
Previous experience in similar roles, such as retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors, would be advantageous.
Key Responsibilities- Organise activities and events for Homeowners
- Manage maintenance of the property and ensure a high standard of cleanliness and presentation
- Liaise with contractors, suppliers, and internal colleagues to resolve issues efficiently
- Provide exceptional customer service and respond to queries in a timely manner
We offer a competitive salary of £21,000 per annum, plus excellent benefits including annual holiday entitlement, life assurance, eye care reimbursement, colleague introduction rewards, professional development opportunities, and more.
We pride ourselves on being a progressive managing agent of privately owned leasehold Retirement Living accommodation and value our staff as key to our continued success.
If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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