Hotel Service Excellence Director

4 days ago


London, Greater London, United Kingdom Maybourne Group Full time
Front of House Manager Job Description

We are seeking an experienced and skilled Front of House Manager to lead our team at The Berkeley. As a Front of House Manager, you will be responsible for delivering exceptional service to our discerning guests and driving revenue growth.

The ideal candidate will have previous experience as a Front Office Manager in a luxury hotel environment, with a proven track record of improving operational efficiency and driving revenue growth.

Key Responsibilities
  • Lead a team of Front of House staff to provide exceptional service to guests.
  • Develop and implement strategies to drive revenue growth and improve operational efficiency.
  • Work closely with other departments to ensure seamless delivery of services to guests.
  • Monitor and improve guest satisfaction levels through regular feedback and quality control checks.
Requirements
  • Previous experience as a Front Office Manager in a luxury hotel environment.
  • Proven track record of improving operational efficiency and driving revenue growth.
  • Strong leadership and communication skills.
  • Ability to work under pressure and meet deadlines.
Benefits
  • Competitive salary (£75,000 - £100,000 per annum).
  • Family-friendly company policies including enhanced maternity and paternity pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel season ticket loans.
  • Pension scheme.
About Us

The Maybourne Group is a leading hospitality company that operates a range of luxury hotels across the UK. We are committed to providing exceptional service to our guests and offer a range of benefits to our employees, including competitive salaries, excellent career progression opportunities, and a comprehensive training program.



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