Front Office Night Auditor and Porter Professional

4 days ago


West Row, Suffolk, United Kingdom Ashdown Park Hotel & Country Club Full time
Job Overview

We are seeking an experienced Night Porter to join our team at Ashdown Park Hotel & Country Club. This is a fantastic opportunity to work in a stunning grade two listed country house set in 186 acres of beautiful grounds.

About the Role

The successful candidate will be responsible for ensuring guests arriving and leaving the building are greeted and helped in a professional, courteous way. The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift.

You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements.

This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.

About You
  • To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
  • To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
  • To act in a pro-active and efficient way when handling and storing luggage on arrival and departure.
  • To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
  • To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night.
  • To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
  • To ensure the hotel's promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
  • To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.
Benefits

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown.

  • Generous share of the monthly Service Charge*
  • Career development with accredited training providers
  • Enhanced holiday programme & reward scheme for long service
  • Employee Assistance Programme - Hospitality Action
  • Meals provided by our talented kitchen team
  • We have plenty of free parking
  • Generous 'Refer a Friend' bounty incentive
  • We also have amazing recognition awards for exceptional customer service
  • Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are (after successful completion of probation period)
  • Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
  • Uniform provided
  • Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
  • Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.


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