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Customer Service Advisor
2 months ago
We are seeking a highly skilled Customer Services Representative to join our client\u0027s friendly and hardworking team in Caldicot. As a key member of the team, you will be responsible for delivering exceptional customer service and support.
Main Responsibilities:
- Process online sales orders with accuracy and efficiency;
- Engage with customers through web chats and provide timely responses to their queries;
- Manage post-sales enquiries and resolve any issues promptly;
- Utilize Excel skills to create and manage spreadsheets, as well as develop complex formulas to drive business insights.
Working Hours and Salary:
- Monday, Tuesday, and Thursday: 9am - 5pm (office-based);
- Wednesday and Friday: flexible working from home;
- Salary: £24,000 - £26,000 per annum, depending on experience.