IT Vendor Management Expert

2 weeks ago


Sunderland, Sunderland, United Kingdom Arriva plc Full time
Job Description

We are seeking a highly skilled IT Vendor Manager to join our team at Arriva plc. The successful candidate will be responsible for managing our technology vendors and ensuring they deliver high-quality services to our customers.

  • Key Responsibilities:
  • Manage vendor relationships and ensure contract compliance
  • Develop and maintain vendor standards, policies, and procedures
  • Lead and manage vendor contracts and performance review board meetings
  • Drive cost leadership and manage service performance credits
  • Provide monthly reporting on vendor performance
  • Support reconciliation of monthly invoicing
  • Identify and report under-performance and develop opportunities for improvement with vendors

Requirements:

  • Significant experience in an ITIL aligned environment with a minimum foundation level ITIL qualification; ITIL intermediate level is preferred
  • Proven vendor relationship management experience
  • Experience with contracting, negotiation, finance, and vendor management

What We Can Offer:

  • True hybrid working – focusing on where you can best deliver for your customers while still allowing for the required work-life balance
  • Life Assurance plus access to one of the UK's largest networks of medical professionals (UK-based colleagues)
  • 25 days holidays and statutory bank holidays per year (pro rata for mid-year joiners), with the opportunity to purchase additional holiday in eligible windows
  • Access to our Employee Assistance Programme (EAP)
  • Access to discounts and cash back through 'The Village' – our Online Reward Gateway

About Us:

Our story began in 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland, UK. Today, we are a major passenger transport partner providing high-quality transport services to millions of people across the UK and Europe every day.

We manage a diversified portfolio of passenger transport services and contracts across the UK and mainland Europe, holding leading market positions in many markets across the countries we operate in. Our dedicated colleagues are across 10 countries and help billions of customers each year.



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