Security Operations Manager

2 weeks ago

Essex, United Kingdom Excellerate Services (Pty) Ltd Full time
Job Title: Security Operations Manager

The Security Operations Manager will play a critical role in ensuring the effectiveness of our organization's security operations. This position will report to the General Manager and serve as a member of the Senior Management Team.

Key Responsibilities:
  1. Enforce the company's disciplinary code of conduct and promote a culture of compliance.
  2. Develop and implement initiatives to achieve integrated operational excellence.
  3. Improve operational systems, processes, and policies to support the organization's mission, focusing on better management reporting, information flow, client relations, and organizational planning.
  4. Manage and enhance the effectiveness and efficiency of the allocated operations team.
  5. Coordinate and communicate with support departments, operational teams, and clients to ensure seamless collaboration.
  6. Ensure that all security services personnel operate and perform their duties according to the site job description.
  7. Lead and manage on-site training and recruitment functions to meet client operational needs.
  8. Implement effective controls and monitoring processes to maintain high standards of security.
  9. Participate in site investigations and report on findings to drive improvement.
  10. Responsible for efficiencies within the area of operation, including leave, rostering, and spares management.
  11. Oversee Compliance Officers' visits to sites within the area of operation.
  12. Conduct weekly firearm inspections within the area of operation.
  13. Ensure that invoicing to clients is aligned with the services provided.
  14. Proven track record in client relationship management, with a focus on delivering exceptional service.
  15. Tailor-make security solutions for clients to meet their unique needs.
  16. Grow the business through upselling and new sales initiatives.
  17. Conduct quality risk assessments and draft mitigating security actions, recommendations, and solutions based on findings.
Desired Experience and Qualifications:

MINIMUM REQUIREMENTS:

  1. Driver's License Code 08 and own reliable vehicle is compulsory.
  2. 5-10 years of direct management experience in the security industry.
  3. Risk assessment and site survey experience.
  4. Strong background in health and safety environments.
  5. Firearm competency (handgun, rifle, and shotgun).
  6. Estate management experience will be highly advantageous.
  7. Security management/SHEQ qualification will be advantageous.
  8. Knowledge of the security industry regulations, including operational and client requirements.
  9. Sound knowledge of security pricing.
  10. Proven record of staff management, training, development, and upliftment.
  11. Must be available and contactable for operational requirements at all times.

COMPETENCIES:

  1. Excellent people management skills.
  2. Proven negotiation and influencing skills.
  3. Excellent verbal and written communication skills.
  4. Demonstrated commitment to high ethical standards within a diverse workplace.
  5. Strong commitment to service and quality standards, as well as client satisfaction.
  6. Demonstrated experience in coaching, motivating, developing, and leading a professional team.
  7. Demonstrated leadership and vision in managing staff groups and major projects.
  8. Flexible and collaborative work style, including commitment to getting required output and resolving operational problems timeously.
Package and Remuneration:

Basic Salary

Vehicle Allowance

Fuel Subsidy

Cellphone Subsidy

Provident Fund

If you are not contacted as a short-listed candidate within 2 weeks of the closing date, please consider your application as being unsuccessful.

Please specify the position that you are applying for.

All interested candidates must submit their CVs with all relevant qualifications attached.

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