IT Support Specialist
7 days ago
Technical Service Desk Professional
About the Company:Earn a competitive salary of £32,000 - £35,000 + benefits with Ernest Gordon Recruitment Limited, an award-winning employer offering pay and role progression opportunities.
Job Description:We are seeking an ambitious IT Support Engineer with experience within a reputable company providing 1st / 2nd line support. As a key figure in delivering IT solutions across our business, you will provide hands-on support while taking ownership of critical IT projects.
This varied role involves repairing hardware, onboarding new staff, suggesting IT software improvements, and managing the wider network. Experience providing support within a reputable non-IT business is extremely advantageous.
- Perform regular hardware and network checks to ensure optimal performance and security across all systems.
- Lead and manage IT projects, from software rollouts to system upgrades and security improvements.
- Troubleshoot and resolve IT issues efficiently to minimise downtime.
- Secure and maintain local networks, ensuring compliance with data privacy regulations.
- Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
- Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.
We require a proven track record of experience in 1st / 2nd line IT support within a well-known business. Knowledge of Microsoft 365, Windows 10/11, Ubiquity networks, VM Ware, and Cybersecurity is essential.
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