Data Protection Specialist
4 weeks ago
Job Title: Data Protection Specialist
Locations: Manchester or Tunbridge Wells (hybrid working)
Role Overview:
The Data Protection Specialist will be responsible for coordinating, tracking, and completing all Subject Access and other rights requests in a timely and accurate manner within Data Protection regulations. The role will also provide MI to assist with the root cause analysis of issues found.
Responsibilities:
- Manage the end-to-end process of a Data Subject Request, ensuring timely responses within ICO guidelines.
- Log all requests and produce correspondence in response to subject access and rights requests received in line with GDPR regulations.
- Maintain accurate records of communication with customers and colleagues.
- Ensure other business areas are contacted promptly to provide solutions for Data Subject Requests.
- Update the Data Subject Tracker and provide weekly figures to the Team Manager.
- Proactively escalate issues and provide feedback to the team manager/leader when necessary.
- Take full responsibility for file requests and process them within the regulated timeline.
- Apply appropriate redactions/exemptions as outlined in the Data Protection Act and GDPR for complex requests.
- Manage Right to be Forgotten and Right to Erasure cases according to company retention policy.
- Manage a varied workload, prioritizing tasks across multiple Data Subject Requests and making decisions on redactions.
- Maintain awareness of GDPR and related data protection legislation.
- Develop and maintain good working relationships with key contacts within the business.
- Ensure SharePoint is audited, and duplicate data/no longer required data is deleted.
- Monitor mailboxes to ensure timely responses to customers and colleagues.
- Respond to customers via email, providing support and jargon-free explanations.
- Double-check colleague's work, providing constructive feedback and making further redactions if necessary.
- Send Data Subject Requests securely via email or post and log them as complete.
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