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Front of House Professional

1 month ago

Sandbach, Cheshire East, United Kingdom Brunning & Price Full time

At Brunning & Price, we are passionate about delivering exceptional food and drink experiences to our customers. We are currently seeking a skilled and enthusiastic Front of House Professional to join our pub team in Sandbach.

About the Role

This is an exciting opportunity for you to develop your skills and expertise in providing outstanding customer service and ensuring a warm and welcoming atmosphere for our guests. As a Front of House Professional, you will be responsible for managing the front-of-house area, handling customer queries, and maintaining high standards of service.

Key Responsibilities
  • Provide exceptional customer service, ensuring that all guests feel valued and satisfied with their experience.
  • Manage the front-of-house area, including supervising staff, controlling cash transactions, and maintaining a clean and tidy environment.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Work collaboratively with colleagues to achieve sales targets and deliver excellent customer service.
Requirements

To succeed in this role, you will need:

  • A natural ability to provide outstanding customer service and build strong relationships with guests.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Previous experience in a similar role or within the hospitality industry would be beneficial.
  • A flexible and adaptable approach, with a willingness to learn and develop new skills.
What We Offer

We offer a competitive salary of £11.44 per hour, plus tronc (tips paid into your bank) and opportunities for career development and progression. You will also enjoy:

  • Paid overtime.
  • Great cash tips.*
  • Free meals on shift, choose from the menu.
  • 30% discount for you, your friends and family across B&P and our group, including wagamama.
  • It's never too early to start saving for the future with a NEST pension.
  • Great discounts via Perks on Tap, saving you money on everyday purchases and more.
  • £1,000 referral bonus for introducing new Managers or Chefs to the company.

We are committed to supporting your wellbeing and offer:

  • Free 24-hour confidential legal and information helpline for you and your family.
  • Bespoke wellbeing support offering free counselling for all crew.
  • Discounted gym membership.
  • Plenty of social get-togethers – it's not all work and no play.
  • Recognition platform with regular thank-yous.

We believe in investing in our people and offer:

  • Superb internal and external development programmes to support your progress.
  • Earn while you learn - we partner with national training provider HIT to support our work-based level 1, 2 and 3 apprentices.
  • We encourage movement between our pubs so you can have a long-term career with B&P.
About Us

Brunning & Price is a family of 79 pubs and still growing, committed to reducing our carbon footprint, working sustainably, and supporting our local communities. We value individuality, personality, and diversity and strive to create a positive and inclusive workplace culture.

*100% of tips go to our teams. Actual tips by restaurant will vary. Tips are left solely at our guest's discretion and are not considered as wages by the company nor are they guaranteed in any way.