Radiology Booking Team Leader

4 weeks ago

Oswestry, Shropshire, United Kingdom NHS Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Radiology Booking team at Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. As a Team Leader, you will be responsible for providing supervision and leadership to the Radiology booking co-ordinators and Radiology receptionists within the Access team.

The successful candidate will have a minimum NVQ Level 3 in Customer Services/Business administration or equivalent experience. They will also have an understanding of RTT targets and be able to analyse and interpret data.

The Team Leader will be responsible for monitoring all KPIs and targets relating to performance within the Access Team, managing the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times. They will also be responsible for maintaining links with similar services to ensure the service follows best practice.

Key Responsibilities
  • Provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives.
  • Uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld.
  • Monitor all KPIs and targets relating to performance within the Access Team.
  • Manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times.
  • Maintain links with similar services to ensure the service follows best practice.
  • Conduct regular call quality checks with all staff and feedback and document within personal development plan.
  • Conduct regular system and information quality checks on all staff to ensure Trust policies and procedures are being adhered to.
  • Monitor data quality, ensuring accurate and timely data input.
  • Ensure team meetings are held, and communications updated.
  • Attend performance meetings and be accountable for utilisation and performance.
  • Monitor and ensure the validation of PTLs (Patient Target Lists) for Access.
  • Monitor, record, validate and investigate reports relating to radiology bookings.
  • Recruit and induct new staff, and maintain adequate staffing levels across booking teams within Access.
  • Undertake and support all appraisal/personal development planning for all staff.
  • Record and monitor sickness levels within the Access Team.
  • Approve, record and monitor annual leave for the Access Team.
  • Chair at staff meeting to convey departmental and organisational messages.
  • Work closely with the ASMs in the Access Team.
  • Act as expert for operational booking processes.
  • Maintain stationery levels for the Access Teams.
  • Provide advice, information and guidance to patients, relatives and Trust staff.
  • Deal with complaints from patients, relatives and Trust staff.
  • Support the ASM in organising and supporting the administration function of the team.
  • Deputise for the ASM and cross cover for the Team Leader, Appointments as required.
Requirements
  • Educated to GCSE Level or equivalent.
  • ILM First Line Management or equivalent.
  • Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or Equivalent experience.
Desirable Skills and Competencies
  • Advanced keyboard skills.
  • IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel, Word & Outlook).
  • ECDL or equivalent.
  • Knowledge of National E-Referral System.
Knowledge (including specialist or technical knowledge required)
  • Staff Management /Supervisory Experience.
  • Knowledge of HR policies and procedures.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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