Customer Experience Director

22 hours ago


Antrim, United Kingdom Dobbies Garden Centres Ltd Full time
About Our Team

We're a close-knit team at Dobbies Moreton Park, dedicated to providing our customers with the best possible shopping experience. As a Customer Experience Director, you'll play a vital role in shaping our customer experience strategy and leading our team to deliver exceptional results.

Job Title: Customer Experience Director

We're seeking a highly experienced Customer Experience Director to join our team at Dobbies Moreton Park. In this role, you'll be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.

Estimated Salary: £50,000 - £70,000 per annum.

Key Responsibilities:
  • Develop and implement customer experience strategies to drive satisfaction and loyalty.
  • Lead a team of colleagues to deliver exceptional customer experiences and maintain high trading standards.
  • Maintain effective communication with central support teams to ensure seamless stock supply and response.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure alignment and achieve business objectives.
Requirements:
  • Possess extensive experience in customer experience management.
  • Demonstrate commercial awareness and budget understanding through driving retail sales and improving working practices.
  • Proven ability to lead and motivate a team to achieve results.
  • Show adaptability in a dynamic retail environment.


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