HRIS Technical Support Specialist

4 weeks ago

Bury, Borough of Bury, United Kingdom Neo People Management Full time
About Us

Neo People Management is a leading provider of HR and payroll solutions for schools and multi-academy trusts in the UK. Our team of experts understands the unique challenges faced by schools and academy trusts, and we have been supporting our clients to grow and develop.

The Role

We are seeking a skilled HR Systems & Technical Support Manager to join our dynamic team and ensure the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system.

Key Responsibilities
  • System Management: Collaborate with our team to configure and maintain the iTrent environment to meet and exceed the needs of our clients.
  • Project Management: Coordinate internal and external resources to configure, test, and deploy HRIS functionality to meet the needs of our clients.
  • Collaboration: Work closely with HR and Payroll teams to customise the system according to business needs and integrate iTrent with other HR-related software.
  • Customer Care: Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.
  • Communication: Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.
  • System Performance: Collaborate with various teams to review, test, and authorise system performance in line with statutory and contractual requirements.
  • Administration: Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.
  • Quality & Training: Support, coach, and mentor colleagues, ensuring all team training is current and up to date.
What We Offer

As an equal opportunities employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our team. We offer:

  • Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
  • Hybrid or remote working across the country
  • Learning & Development
  • Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave

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