Freight Coordinator
1 week ago
Your new role at Hays Specialist Recruitment Limited involves working as a Freight Coordinator, responsible for the full customer journey from order to aftersales. This includes communicating updates to customers throughout the process, handling global shipping requests, and establishing the best transport solution.
Key Responsibilities:
- Responding to customer queries via email and occasional calls
- Working to Service Level Agreements (SLAs) and tight deadlines
- Handling global shipping requests, taking booking details, and arranging collections/deliveries
- Establishing the best transport solution and advising customers of associated costs
- Emailing customs teams to complete relevant checks
- Tracing and tracking of all shipments and keeping customers up to date proactively
Requirements:
- Previous experience in freight/shipping/3PL
- Excellent customer service and communication skills
- Ability to work under pressure, meet tight deadlines, and efficiently manage multiple tasks
What You'll Get:
- Annual salary of £35-39k
- 26 + 8 days holiday
- Enhanced company pension
- Medical cover
- Free parking on site when required
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