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Windows Desktop and Office 365 Engineer

2 months ago


London, Greater London, United Kingdom CDW UK Full time
Job Summary

CDW UK is seeking a highly skilled Windows Desktop and Office 365 Engineer to join our team in London. As a key member of our IT infrastructure team, you will be responsible for designing, building, deploying, and maintaining secure, optimized, and standardized Windows desktop environments and Office 365 client applications across the organization.

Key Responsibilities

Windows Desktop Engineering:

  • Design and build standardized Windows desktop images using tools like Ivanti Endpoint Manager, Microsoft Deployment Toolkit (MDT), or Intune.
  • Implement and manage group policies (GPOs) to enforce security and configuration standards.
  • Automate repetitive tasks and processes using scripting languages such as PowerShell.
  • Troubleshoot and resolve complex issues related to Windows desktop performance, security, and functionality.
  • Work closely with the security team to ensure that desktops comply with corporate security policies and best practices.
  • Experience of capacity and performance analytics which can be drawn from when making customer recommendations in order to ensure solutions are efficient and optimally scaled.

Office 365 Engineering:

  • Design, deploy, and manage Office 365 applications (Word, Excel, Outlook, etc.) on Windows desktop environments.
  • Standardize the installation and configuration of Office 365 clients across the organization, ensuring consistency and compliance with corporate standards.
  • Implement security hardening measures for Office 365 clients, including configuring security settings, applying the latest updates, and ensuring adherence to best practices.
  • Optimize the performance and functionality of Office 365 applications on desktops by fine-tuning configurations, managing add-ins, and troubleshooting compatibility issues.
  • Automate the deployment and update process for Office 365 clients using tools like Ivanti Endpoint Manager, Microsoft Intune, or similar solutions.
  • Ensure compliance with data protection and security policies by configuring features such as data loss prevention (DLP), email encryption, and secure authentication methods.
  • Provide advanced support for Office 365 client-related issues, working closely with end users to resolve problems quickly and effectively.
  • Collaborate with other IT teams to integrate Office 365 clients seamlessly with other desktop applications and services.
  • Gather performance statistics from the IT platforms to enable recommendations for optimisation / service improvements.

Support and Maintenance:

  • Provide 3rd-level support for escalated issues related to Windows desktop environments and Office 365.
  • Monitor system performance and availability, proactively identifying and addressing potential issues.
  • Document system configurations, procedures, and troubleshooting guides.
  • Collaborate with other IT teams to ensure seamless integration and operation of end-user computing environments.
  • Provide specialist guidance and some supervision to less experienced colleagues.
  • Analyse work in progress, take action to ensure targets are met within safety and quality procedures, including hand-over to client where appropriate.
  • Identify Service Improvements and package these up into a proposal detailing the problem, the impact, the proposed solution and associated effort to implement.
  • Responsible for building and maintaining strong relationships with internal customers and vendors and able to thrive in the ever-changing work environment.
  • Initiate action to maintain or improve services and standards within area of authority, recognising issues that need to be escalated.
  • Prepare and maintain operational documentation for relevant systems / services. Advise systems development and service delivery staff on the correct and effective use of system software.

Project Management:

  • Lead and participate in IT infrastructure projects, particularly those focused on end-user computing and Office 365.
  • Work with cross-functional teams to gather requirements, plan, and execute projects on time and within budget.
  • Stay up to date with the latest industry trends and technologies related to Windows desktops and Office 365, recommending and implementing improvements as appropriate.
  • Produce detailed design documentation on medium to large scale for End User Service solutions, considering infrastructure and environmental factors.
  • Ensure project involvement is aligned to the Project Life Cycle Management, adhering to the four phases, conception, planning, execution and termination.

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Experience: Minimum of 3-5 years of experience in Windows desktop engineering and support. Minimum of 2-3 years of experience with Office 365 administration and deployment.
  • Technical Skills: Proficient in Windows 10/11 operating systems and Office 365 services. Experience with deployment and management tools like Ivanti Endpoint Manager, SCCM, MDT, Intune, or equivalent. Strong scripting skills using PowerShell. Knowledge of Active Directory, group policies, DNS, DHCP, and other related technologies. Familiarity with Office 365 security features, compliance requirements, and best practices.
  • Certifications: Relevant Microsoft certifications (e.g., MS-100, MS-101, MD-100, MD-101) are highly desirable.