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Brand Ambassador

2 months ago

Birmingham, Birmingham, United Kingdom Selfridges Full time
Job Summary

We are seeking a highly skilled and motivated Brand Associate to join our team at Selfridges. As a Brand Associate, you will play a key role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding service to customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including fragrances, to provide expert advice to customers.
  • Sales and Service Excellence: Meet and exceed sales targets, while maintaining high standards of customer service and product knowledge.
  • Team Collaboration: Work closely with colleagues to achieve sales and service goals, and contribute to a positive and supportive team environment.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment, with the ability to work in different departments and take on additional responsibilities as needed.
  • Client Relationships: Build and maintain strong relationships with customers, providing personalized service and ensuring their needs are met.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Product Knowledge: Have a strong passion for fragrances and a desire to develop in-depth knowledge of our products.
  • Sales and Service Expertise: Demonstrate a proven track record of sales and service excellence, with a focus on delivering exceptional customer experiences.
  • Collaboration and Teamwork: Be a team player, with the ability to work collaboratively with colleagues to achieve sales and service goals.
  • Adaptability and Flexibility: Be flexible and adaptable in a fast-paced retail environment, with the ability to work in different departments and take on additional responsibilities as needed.
What We Offer
  • Competitive Salary and Benefits: Receive a competitive salary and benefits package, including opportunities for career development and growth.
  • Opportunities for Advancement: Have the opportunity to advance your career within the company, with a focus on developing your skills and expertise.
  • Collaborative and Supportive Team Environment: Work in a collaborative and supportive team environment, with a focus on delivering exceptional customer experiences.