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We are seeking a highly skilled Network Management Analyst to join our team at JP Morgan Chase Bank, National Association. As a key member of our Network Management Oversight (NMO) team, you will play a critical role in monitoring and supporting the due diligence oversight cycle, culminating in the production of Final Assessment Reports (FARs) for submission to the lines of business.
Key Responsibilities- Data Analysis and Business Impact Assessment: Conduct detailed business impact analysis in support of management decisions and document requirements, provide solutions, escalate and ensure issues are resolved.
- Process Improvement and Enhancement: Work across Network Management and functional partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering.
- Solution Development and Implementation: Develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls.
- Procedure Maintenance and Training: Maintain up-to-date procedures and training manuals to reflect changes in the process, including obtaining necessary approvals to be ratified by Network Management leadership.
- User Acceptance Testing and Implementation Support: Support user acceptance test plans and test cases, execute user acceptance testing, and interpret, assess, and communicate results to enable signoff on deliverables.
- Implementation Support and Change Management: Provide implementation support, inclusive of testing and process change management, and ensure those implementations meet requirements established by Oversight and Control partners.
- Business Analysis Experience: Proven experience in business analysis, with a strong understanding of business processes and operations.
- Excellent Communication and Presentation Skills: Excellent communication and presentation skills, with the ability to effectively communicate with various stakeholders and senior management.
- Technical Skills: Intermediate/Advanced experience using Microsoft Office, including Excel, Visio, and PowerPoint.
- Analytical and Logical Thinking: Excellent analytical and logical thinking to understand and analyze complex business processes.
- Organizational and Prioritization Skills: Strong organizational and prioritization skills, with the ability to manage multiple tasks and projects simultaneously.
- Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with diverse stakeholders and teams.
- Problem-Solving and Analytical Skills: Ability to analyze and resolve project-related issues and follow through with set objectives.
- Flexibility and Adaptability: Ability to be flexible, follow tight deadlines, organize, and prioritize work.
- Alteryx, Tableau, and Signavio Skills: Experience with Alteryx, Tableau, and Signavio is highly desirable.
