Senior Operations Director
14 hours ago
About Us:
County Rents and Exclusive Housing are a family-owned group providing tailored solutions in temporary accommodation for local authorities and national agencies. With over 20 years of experience, we have established ourselves as a trusted provider, currently supporting over 1800 households during challenging times.
Job Overview:
We are seeking an experienced and dynamic Senior Operations Director to oversee the daily operations of our temporary accommodation facilities. This role requires a proactive individual with strong leadership skills, a focus on operational excellence, and the ability to adapt in a fast-paced environment.
Key Responsibilities:
- Oversee day-to-day operations of temporary accommodation facilities, ensuring all services are delivered to a high standard.
- Implement and manage operational procedures, policies, and standards to ensure consistency and quality.
- Monitor and manage occupancy levels, maintenance repairs, and overall capacity planning.
- Led, motivated, and managed a diverse team, including front-line staff, external contractors, maintenance officers, and our service centre.
- Conduct regular training and development sessions to enhance team skills and knowledge.
- Foster a positive and collaborative work environment, encouraging high performance and staff retention.
- Ensure exceptional customer service is provided at all times, addressing and resolving customer issues promptly and effectively.
- Create a cross-function collaboration for complaint resolution.
- Develop and implement strategies to improve guest satisfaction and experience.
- Assessing and approving expenditures within agreed mandates and negotiating commercial terms.
- Monitor expenses and implement cost-saving measures without compromising service quality.
- Collaborate with the finance department to ensure accurate billing and payment processes.
- Ensure compliance with all health and safety regulations and standards, maintaining a safe environment for tenants and staff.
- Regularly review and update health and safety policies and procedures.
- Ensure up-to-date compliance reviews and HHSRS standards are adhered to at all times.
- Work with senior management to develop and implement long-term operational strategies.
- Deliver internal strategies such as Project 30 and Blue Sky Review.
- Identify and pursue opportunities for service improvement and business growth.
- Prepare regular reports on operational performance, including occupancy rates, operation performance, customer satisfaction, and other key metrics.
- Analyse data to identify trends, challenges, and opportunities for improvement.
Salary: £60,000 - £80,000 per annum, depending on experience.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and dynamic work environment.
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