Senior Operations Director

14 hours ago


Newport Pagnell, Milton Keynes, United Kingdom County Rents Full time
Job Title: Senior Operations Director

About Us:
County Rents and Exclusive Housing are a family-owned group providing tailored solutions in temporary accommodation for local authorities and national agencies. With over 20 years of experience, we have established ourselves as a trusted provider, currently supporting over 1800 households during challenging times.

Job Overview:
We are seeking an experienced and dynamic Senior Operations Director to oversee the daily operations of our temporary accommodation facilities. This role requires a proactive individual with strong leadership skills, a focus on operational excellence, and the ability to adapt in a fast-paced environment.

Key Responsibilities:
  • Oversee day-to-day operations of temporary accommodation facilities, ensuring all services are delivered to a high standard.
  • Implement and manage operational procedures, policies, and standards to ensure consistency and quality.
  • Monitor and manage occupancy levels, maintenance repairs, and overall capacity planning.
Team Leadership:
  • Led, motivated, and managed a diverse team, including front-line staff, external contractors, maintenance officers, and our service centre.
  • Conduct regular training and development sessions to enhance team skills and knowledge.
  • Foster a positive and collaborative work environment, encouraging high performance and staff retention.
Customer Service:
  • Ensure exceptional customer service is provided at all times, addressing and resolving customer issues promptly and effectively.
  • Create a cross-function collaboration for complaint resolution.
  • Develop and implement strategies to improve guest satisfaction and experience.
Financial Management:
  • Assessing and approving expenditures within agreed mandates and negotiating commercial terms.
  • Monitor expenses and implement cost-saving measures without compromising service quality.
  • Collaborate with the finance department to ensure accurate billing and payment processes.
Health and Safety:
  • Ensure compliance with all health and safety regulations and standards, maintaining a safe environment for tenants and staff.
  • Regularly review and update health and safety policies and procedures.
  • Ensure up-to-date compliance reviews and HHSRS standards are adhered to at all times.
Strategic Planning and Development:
  • Work with senior management to develop and implement long-term operational strategies.
  • Deliver internal strategies such as Project 30 and Blue Sky Review.
  • Identify and pursue opportunities for service improvement and business growth.
Reporting and Analysis:
  • Prepare regular reports on operational performance, including occupancy rates, operation performance, customer satisfaction, and other key metrics.
  • Analyse data to identify trends, challenges, and opportunities for improvement.

Salary: £60,000 - £80,000 per annum, depending on experience.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and dynamic work environment.


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