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Customer Service Representative

1 month ago

London, Greater London, United Kingdom Eastza limited Full time

Customer Service Representative - Sales Focus

At Eastza Limited, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Sales Focus. In this role, you will be responsible for delivering exceptional customer service while driving sales through engaging interactions and personalized recommendations.

Key Responsibilities:

  • Provide top-notch customer service by addressing customer inquiries and resolving issues in a timely and professional manner.
  • Promote and upsell products through effective communication and personalized recommendations.
  • Conduct interactive product demonstrations to educate customers on product benefits and features.
  • Meet and exceed sales targets by driving customer interest and sales conversions.
  • Handle customer queries, complaints, and feedback with professionalism and efficiency.
  • Collaborate with the sales and marketing teams to execute in-store promotions and campaigns.
  • Build rapport with customers to foster a positive and engaging shopping experience.
  • Gather and relay valuable customer feedback to help improve sales strategies and marketing efforts.
  • Stay updated on current products, promotions, and sales strategies to increase brand visibility and sales.
  • Maintain a strong knowledge of product offerings and current promotions.
  • Assist in the seamless execution of sales promotions and brand campaigns.

Qualifications:

  • Previous experience in customer service, sales, or a related field is preferred.
  • Excellent communication and interpersonal skills with the ability to engage customers effectively.
  • Enthusiastic and customer-focused with a strong ability to drive sales.
  • Ability to work both independently and as part of a team.
  • A high school diploma or equivalent is required; additional education in sales, marketing, or business is a plus.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Opportunities for professional growth and career advancement.
  • Comprehensive training and ongoing support.
  • Employee discounts on company products.

Eligibility Requirements:

  • Applicants must have full legal rights to work in the UK.
  • Applicant must be 18 or above.