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Microscopy Systems Support Technician
2 months ago
Renishaw Inc is seeking a highly skilled Service and Support Engineer to join its Raman product line. The ideal candidate will be responsible for installing, maintaining, and providing technical support and training for Raman microscopy systems.
Key Responsibilities- Install, repair, and maintain Raman microscopes and accessories in the USA, Canada, and Mexico
- Diagnose faults with instruments both remotely and on customer site
- Provide customer training on the use and maintenance of Raman instrumentation
- Provide technical support to customers using phone, video conferencing, and email
- Maintain regular and professional communication with customers throughout service events, including schedule, status, and cost
- Act as communication link between customer and company to ensure effective service delivery
- Assemble parts for orders and prepare instruments for shipment
- Schedule and organize travel to customer sites
- Complete service reports, expense reports, and other administrative tasks in an accurate and timely manner
- Bachelor of Science in Mechanical Engineering, or Engineer Technology equivalent, Physics, Chemistry, Electrical, Mechanical, or Optical Engineering, or professional equivalent (3-5 years of experience)
- Experience with microscopes, spectrometers, lasers, or optics
- Understanding of materials science, physics, chemistry, and biochemistry
- Understanding of electronic, optical, and mechanical principles
- Understanding of electrical, optical, and mechanical components, including CCD detectors, motors, reference switches, lasers, and optical microscopes
- An organized and logical approach to troubleshooting complex opto-mechanical systems
- Competence with Windows-based computer systems
- Manual dexterity with the physical ability to install and align optical systems in a laboratory environment
- Ability to work independently and with minimal supervision
- Good time-management and commitment to completing assigned work
- Strong Interpersonal skills, Verbal, Written, Conflict-management
Renishaw offers a competitive, comprehensive benefits package for employees, including health, dental, and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays, and an employee assistance program.
