Community Engagement Specialist
2 days ago
Job Title: Community Manager - Build to Rent Scheme
Location: UK
Position Summary:
An exciting opportunity awaits a proactive and dedicated Community Manager to join our team at a premier Build to Rent (BTR) scheme in the UK. We seek an enthusiastic individual with a passion for fostering community engagement, providing exceptional service to residents, and ensuring smooth property operations.
Key Responsibilities:
- Community Engagement & Resident Relations:
- Act as the welcoming face for all residents, nurturing a positive and community-focused atmosphere.
- Drive community activities that enhance resident interaction, build a sense of community, and promote engagement.
- Handle resident inquiries, complaints, and concerns courteously and effectively, ensuring a high level of satisfaction.
- Operations & Maintenance Oversight:
- Oversee in-house maintenance personnel, contracted housekeeping, and security services, ensuring all operational standards are met.
- Ensure compliance with health and safety standards, proactively address maintenance needs, and provide incident reports for any property-related issues.
- Identify and recommend redecoration or refurbishment projects to optimize property value and appeal.
- Financial & Budget Management:
- Assist in the development of annual operating budgets, lettings plans, and forecasts.
- Review monthly and quarterly financial reports, contributing to operational insights and reporting to senior management.
- Drive revenue-generating activities and identify opportunities to enhance property income.
- Marketing & Leasing:
- Oversee property marketing, including online advertising, collateral updates, and market trend evaluation.
- Manage lease expiration profiles, conduct viewings, negotiate offers, and monitor KPIs on rental growth, void loss, and customer satisfaction.
- Conduct customer satisfaction surveys, analyzing results to inform strategic improvements.
If you are a results-driven, customer-focused professional with a passion for community building and property management, we would love to hear from you.
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