Leisure/Spa General Assistant

2 weeks ago

Bishop's Tachbrook, United Kingdom Eden Hotel Collection Full time

We are seeking a highly motivated and enthusiastic individual to join our team as a Spa/Leisure Attendant.

This is a varied and interesting role that will encompass the pool area and treatment rooms in our Elan Spa.

As a Spa/Leisure Attendant, you will be a visible presence in and around the pool area, greeting guests and building a rapport with members or residents. You will work within company and legal guidelines, ensuring the pool, gym, and changing areas are clean and tidy, towels are replenished, and guests adhere to session timings.

You will also support the Spa Therapists with the preparation and cleaning of the treatment rooms in the Elan Spa.

Key Responsibilities:

  • Provide exceptional customer service and build relationships with guests and members of the hotel team.
  • Ensure the pool, gym, and changing areas are clean and tidy.
  • Replenish towels and ensure guests adhere to session timings.
  • Support the Spa Therapists with the preparation and cleaning of the treatment rooms.

What You'll Need:

  • Fantastic interpersonal skills, friendly and enthusiastic.
  • The confidence to build relationships with guests and members of the hotel team.
  • Attention to detail with a common sense approach.
  • Experience isn't a deal breaker, but a passion for looking after people and genuine interest in the leisure/spa industry would be of benefit.
  • Full training will be provided to enable you to feel confident in your role.

This position may be subject to a DBS check.

Roles are available on both a full and part-time basis – permanent or roles can be at the weekends and easily fit around studies.

What's in it for you?

Our bespoke Eden Extras benefits platform offers:

  • Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service.
  • Fairly distributed Service Charge/Gratuties paid monthly.
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways, and utilities.
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness videos, and money management tools.
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme.
  • Health plans for dental, optical, alternative healthcare, and 24-hour GP access.
  • Discounted stays, spa treatments, golf, and leisure access across EHC properties.
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart.
  • Access to Eden Engage – our employee portal with regular team news.
  • Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE.
  • You'll also get free parking, meals on duty, uniform, etc.

Our culture focuses on collaboration, involving our teams in helping to shape this via:

An opinion that counts – regular surveys and forums that ask YOU for YOUR opinion.

A 'You said, we did' approach so that you know we're taking your feedback seriously.

A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ.

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do – we lead with a values-led approach based on Heart, Honesty, Spirit, and Team.

Eden Hotel Collection is a passionate advocate of providing equitable workplaces, as such we seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

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