Director of Customer Success and Loyalty

1 month ago

Brighton, Brighton and Hove, United Kingdom Thegradcafe Full time
About the Role

We are seeking a seasoned professional to lead our Customer Success and Loyalty efforts. As the Director of Customer Success and Loyalty, you will be responsible for driving strategic initiatives that enhance customer success and foster long-term relationships.

Key Responsibilities
  • Develop and execute strategic customer success plans that align with clients' goals and drive long-term value.
  • Foster strong relationships with key stakeholders within client organizations to ensure satisfaction and retention.
  • Collaborate with cross-functional teams to deliver seamless, integrated solutions that meet client needs.
  • Identify opportunities for account growth and expansion, leveraging customer insights and data-driven strategies.
  • Enhance customer experiences by implementing best practices, playbooks, and innovative approaches to problem-solving.
Requirements
  • Marketing Technology/Advertising Technology: Supporting Loyalty, CDP/CRM, Cross-Channel Marketing, Ad, and Data platforms.
  • Technology Integration: Experience with integrating CSM technology platforms into business operations.
  • Proven Leadership: Demonstrated success in building, growing, and leading high-performing CSM teams.
  • Executive Relationships: Strong ability to build and maintain relationships at Senior Management/Executive levels.
  • Cross-Functional Collaboration: Skilled at working with cross-functional teams in a matrix environment to achieve key objectives.
  • Complex Problem-Solving: Ability to resolve complex and diverse situations with innovative solutions.
  • Communication Excellence: Exceptional verbal and written communication and presentation skills.
About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.

What We Offer
  • Time to Recharge: Flexible time off (FTO), 14 paid holidays.
  • Time to Recover: Paid sick time.
  • Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
  • Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.

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