Front of House Team Member

3 weeks ago

Gloucester, Gloucestershire, United Kingdom whitbread Full time

We're seeking a Front of House Team Member to deliver exceptional customer service and create a warm welcome for our guests at Twelve Bells Beefeater. As a key member of our team, you'll be responsible for ensuring a seamless dining experience, from greeting guests to serving food and drinks.

Key Responsibilities:

  • Provide outstanding customer service, responding to guest queries and resolving any issues promptly
  • Work collaboratively with the kitchen team to ensure efficient service and high-quality food presentation
  • Manage cash and card transactions, maintaining accuracy and security
  • Contribute to a positive team environment, supporting colleagues and promoting a culture of excellence

What We Offer:

  • A competitive hourly rate, with opportunities for progression and career development
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role
  • A Whitbread Benefits card, offering discounts on food, accommodation, and other perks
  • A supportive and inclusive work environment, valuing diversity and promoting equality

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills, with a warm and welcoming demeanor
  • Ability to work flexibly, including weekends and evenings, to meet business demands
  • Basic math skills and accuracy when handling cash and card transactions

Why Choose Whitbread?

  • We're a leading hospitality business, committed to delivering exceptional customer experiences and driving growth
  • We offer a range of career opportunities, from entry-level to management and beyond
  • We prioritize diversity, equity, and inclusion, creating a welcoming and supportive work environment

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