Global Technical Quality and Governance Leader

3 weeks ago

Birmingham, Birmingham, United Kingdom LRQA Full time
Job Title: Global Head of Technical Quality & Governance

LRQA is a leading global assurance provider, dedicated to delivering exceptional services to our clients. We are seeking a highly skilled and experienced professional to lead our Technical Quality and Governance function.

Role Purpose:

The Global Head of Technical Quality & Governance will be responsible for ensuring that our commercial operations deliver consistently to our clients, aligned to external regulatory or delivery requirements. This role will play a critical part in maintaining our accreditation and regulatory requirements, while also driving quality and governance across the organization.

Key Responsibilities:
  • Lead the global TQ&G function to ensure strategic and commercial alignment to the business, while preserving accreditation and regulatory requirements.
  • Monitor performance against standards and procedures to identify potential issues and make recommendations for improvement.
  • Ensure LRQA's licence to operate is maintained through effective accreditation management with external bodies.
  • Lead the global TQ&G function to ensure that required standards are maintained and aligned to local and global strategic commercial needs.
  • Establish and promote a high-end quality culture across LRQA globally, sharing knowledge and industry best practice to build and maintain our brand and technical integrity.
  • Monitor performance against standards and procedures to identify potential issues and make recommendations for improvement.
  • Take accountability as the global escalation point for the management of technical risks, third-party complaints, certification disputes, and accreditation/scheme non-conformities.
  • Represent LRQA business interests with external accreditation bodies and sector schemes to build and maintain a strong network and credibility across the industry.
  • Interpret regulatory rules to ensure that technical decisions strike a balance between meeting client and business needs, and adhering to accreditation requirements.
  • Collaborate and communicate with functions across LRQA globally to ensure consistency in the development and delivery of our global services and client experience.
  • Lead, manage, and develop team members to build capacity and capability through recruitment, performance management, talent/succession planning, training, and development.
  • Act as a role model/ambassador for both the LRQA values and leadership behaviors.
  • Identify new industry trends and work cross-function to develop new products/services.
  • Support Service Delivery Teams with user-friendly tools to consistently deliver a quality service to both internal and external clients.

This is an exciting opportunity for a highly skilled and experienced professional to join our team and make a significant impact on our organization's quality and governance.

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