Customer Support Advocate
2 weeks ago
We're dedicated to providing exceptional service and using cutting-edge technology to make our customers' lives easier. As a Support & Assurance Specialist, you'll join our customer Credit operations team and have a highly rewarding role in Bolton.
You'll be working with vulnerable people or those in debt, delivering an outstanding customer experience, especially for high-risk customers. This requires empathy, resilience, and a drive to find creative solutions to complex problems.
The key responsibilities include:
- Providing support to our most vulnerable customers via phone, email, and third-party services.
- Working closely with the rest of the business to ensure we're prioritizing customer affordability and vulnerability.
Requirements:
- Ability to think critically in fast-paced environments.
- Confidence in making informed decisions.
- Drive to identify and implement positive change.
- Commitment to delivering an exceptional customer journey.
- Excellent written and verbal communication skills in English.
PREFERRED QUALIFICATIONS:
- Previous customer service experience (we'll provide full training).
- A proactive mindset and a passion for making a difference.
What We Offer:
- Competitive Salary: £24,195 - £26,010 per annum, based on experience.
- Hybrid Working Approach: split your week between home and our Bolton hub (typically 2-3 days).
- Generous Holidays: 26 days holiday plus bank holidays AND a guaranteed birthday off.
- Work-Life Balance: Monday-Friday, 9AM-5PM, so you can enjoy evenings and weekends.
- Amazing Benefits: access a range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options, and more.
- Pension Scheme: generous pension contribution for your future.
- Contract: full-time.
- DBS Check: required for successful candidates.
- Right to Work: this role is not sponsorable under the UKVI points-based system.
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