Residential Customer Support Specialist

1 day ago


Bolton, Bolton, United Kingdom E Next Full time
Job Description

E Next is seeking a Residential Customer Support Specialist to play a pivotal role in supporting residential customers facing financial difficulties and contributing to overall debt reduction. As a key member of our team, you will engage in sensitive conversations with customers regarding their personal finances, fostering openness and trust without judgment.

Responsibilities:

  1. You will analyse customer data to identify patterns, predict behaviours, and inform business strategies.
  2. Develop and implement effective solutions to resolve customer queries and issues in a timely manner.
  3. Maintain accurate records of customer interactions and progress towards debt reduction goals.
  4. Collaborate with internal teams to ensure seamless communication and efficient resolution of customer concerns.
  5. Stay up-to-date with industry developments and best practices to enhance professional knowledge and skills.

Essential Skills:

  • Prior customer service experience is beneficial (training will be provided for energy-related aspects).
  • Strong English language skills are required for both written and verbal communication.
  • Data-driven decisions will guide your actions, ensuring the best possible service for our customers.

Benefits Package:

  • Salary: £24,195 - £26,010 per annum, dependent on experience.
  • Flexible work arrangement: Hybrid working - split your week between home and our Bolton hub (typically 2-3 days).
  • Free parking: Available when attending the hub.
  • Work-life balance: Core hours are 9AM-5PM, Monday-Friday.
  • Holidays: 26 days holiday plus bank holidays, including a guaranteed day off on your birthday.
  • Pension scheme: Enjoy a generous pension contribution.


  • Bolton, Bolton, United Kingdom Clear IT Recruitment Full time

    Company OverviewBolton, a thriving town in Greater Manchester, is the perfect location for our fast-growing quality accredited conveyancing service company. As a leading provider of residential conveyancing services, we pride ourselves on delivering exceptional results and building long-lasting relationships with our clients.SalaryWe offer a competitive...


  • Bolton, Bolton, United Kingdom Polaris Community Full time

    Polaris Community is recruiting a Child Residential Support and Development specialist to work in our children's home in Heysham or rural North Lancaster. As a Residential Support Worker, you will be responsible for providing a safe, secure, and supportive environment for young people aged 8-18 who are struggling with social, emotional, and behavioural...


  • Bolton, Bolton, United Kingdom The Cambian Group Full time

    We are seeking a dedicated and compassionate Residential Childcare Professional to join our team at The Cambian Group. As a key member of our residential services, you will play a vital role in creating a stable and welcoming environment for our young people.​About the Role:As a Residential Childcare Professional, you will be responsible for delivering...


  • Bolton, Bolton, United Kingdom E.O.N Worldwide Full time

    Unlock Your PotentialAs a Data Analyst - Credit Team member at E.O.N Worldwide, you will contribute to shaping our business strategies and driving positive outcomes for our customers. This role offers the perfect blend of data analysis, customer support, and problem-solving skills.About the Role:Data Analysis Expertise: Use your analytical skills to dive...


  • Bolton, Bolton, United Kingdom Creative Support Ltd Full time

    About the Role:We are seeking Support Care Specialists to provide personal care and support to individuals in our Supported Living Services in Bolton. As a Support Care Specialist, you will work closely with our team to enable individuals to make choices, develop their quality of life and independence, and improve their health and wellbeing.Key...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Customer Support Specialist, you will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner for beBee Professionals in Bolton, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve...


  • Bolton, Bolton, United Kingdom Specialist Recruitment Solutions Limited Full time

    **Job Title:** Truck Delivery Specialist - Entry-Level Home Goods Driver**Overview:**Specialist Recruitment Solutions Limited is seeking a motivated and physically fit Class 2 driver to join their home delivery team. This entry-level position offers an excellent opportunity for drivers looking to gain experience and advance their careers in the logistics...


  • Bolton, Bolton, United Kingdom Specialist Recruitment Solutions Limited Full time

    Logistics Opportunity for Experienced DriversWe are seeking a highly skilled Class 2 driver to join our logistics team at Specialist Recruitment Solutions Limited. As a valued member of our team, you will be responsible for delivering white goods to residential customers while contributing to a positive and productive working...


  • Bolton, Bolton, United Kingdom Specialist Recruitment Solutions Limited Full time

    Company Overview: Our client is a leading provider of home delivery services, committed to excellence in customer service and operational efficiency.Job Description: As an Entry-Level Home Delivery Specialist, you will play a critical role in delivering white goods to residential customers, working closely with colleagues to ensure seamless delivery...


  • Bolton, Bolton, United Kingdom Specialist Recruitment Solutions Limited Full time

    Class 2 Driver Job DescriptionAt Specialist Recruitment Solutions Limited, we are seeking a reliable and skilled Class 2 driver to join our home delivery team. As a key member of our team, you will be responsible for delivering white goods to residential customers while maintaining a high level of customer service.Responsibilities:Operate a 7.5t vehicle...


  • Bolton, Bolton, United Kingdom E.O.N Worldwide Full time

    About the Position\We are seeking a highly motivated Analysis Specialist to join our team at E.O.N Worldwide. As a key member of our Residential and SME Energy Sales business, you will play a critical role in delivering exceptional customer experiences and leading the energy transition in the UK.About the RoleYour primary responsibilities will include...

  • IT Support Specialist

    3 weeks ago


    Bolton, Bolton, United Kingdom Outcomes First Group Full time

    Role OverviewWe are seeking an IT Support Specialist to join our team at Outcomes First Group. This role involves providing technical assistance and support to employees, ensuring they have a smooth and efficient work experience.The ideal candidate will have excellent communication skills, be able to troubleshoot and resolve technical issues, and have a...


  • Bolton, Bolton, United Kingdom Nexus ERP Full time

    Are you a motivated and organized individual looking for a challenging role in a dynamic Estate agency?We have an exciting opportunity for a Residential Lettings Coordinator to join our award-winning independent agent.About the Role:Draft and send tenancy agreements to clientsManage pre and post tenancy paperwork efficientlyEnsure accurate and timely updates...

  • Support Specialist

    1 day ago


    Bolton, Bolton, United Kingdom E.O.N Worldwide Full time

    Opportunity OverviewE.O.N Worldwide is seeking a skilled Support Specialist to join our customer Credit operations team as a Support & Assurance Specialist.This role involves working with vulnerable customers through inbound and outbound phone lines, via email, and empowering them using third-party services such as Paylink and National Debt Line.


  • Bolton, Bolton, United Kingdom E Next Energy Limited Full time

    About Our Energy Specialist RoleWe are looking for a skilled and enthusiastic individual to join our team as an Energy Specialist.Key Responsibilities:Deliver exceptional customer service experiences through phone and email interactions.Assist customers with various tasks, including billing and meter exchange services.Excel in a dynamic environment, backed...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bolton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Bolton, Bolton, United Kingdom NEXT Full time

    About Us:At NEXT, we're passionate about delivering exceptional customer experiences.We're looking for a Customer Service Specialist to join our team and help us achieve this goal.Job DescriptionWorking Hours:As a Customer Service Specialist, you'll work in a fast-paced environment, processing stock quickly and efficiently to ensure it's beautifully...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £28,000 - £35,000

    Electrical Systems SpecialistbeBee Professionals is seeking a skilled Electrical Systems Specialist to join our team. As an Electrical Systems Specialist, you will be responsible for installing, maintaining, and repairing electrical systems in residential, commercial, and industrial settings, ensuring safety and compliance with industry standards.Key...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Bolton, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Bolton, Bolton, United Kingdom Polaris Community Full time

    Polaris Community is seeking a dedicated Residential Support Worker to join our team at Bayview in Heysham or rural North Lancaster. As a key member of our residential team, you will provide support to young people aged 8-18 with social, emotional, and behavioural difficulties.**Job Overview:**This role involves working in a family feel children's home,...