Residential Customer Support Specialist
1 day ago
E Next is seeking a Residential Customer Support Specialist to play a pivotal role in supporting residential customers facing financial difficulties and contributing to overall debt reduction. As a key member of our team, you will engage in sensitive conversations with customers regarding their personal finances, fostering openness and trust without judgment.
Responsibilities:
- You will analyse customer data to identify patterns, predict behaviours, and inform business strategies.
- Develop and implement effective solutions to resolve customer queries and issues in a timely manner.
- Maintain accurate records of customer interactions and progress towards debt reduction goals.
- Collaborate with internal teams to ensure seamless communication and efficient resolution of customer concerns.
- Stay up-to-date with industry developments and best practices to enhance professional knowledge and skills.
Essential Skills:
- Prior customer service experience is beneficial (training will be provided for energy-related aspects).
- Strong English language skills are required for both written and verbal communication.
- Data-driven decisions will guide your actions, ensuring the best possible service for our customers.
Benefits Package:
- Salary: £24,195 - £26,010 per annum, dependent on experience.
- Flexible work arrangement: Hybrid working - split your week between home and our Bolton hub (typically 2-3 days).
- Free parking: Available when attending the hub.
- Work-life balance: Core hours are 9AM-5PM, Monday-Friday.
- Holidays: 26 days holiday plus bank holidays, including a guaranteed day off on your birthday.
- Pension scheme: Enjoy a generous pension contribution.
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