Housekeeping Supervisor

1 month ago

Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're seeking a highly skilled and motivated Housekeeping Supervisor to join our dynamic team.

About the Role:

The Housekeeping Supervisor will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms and public areas are cleaned to the highest standards. This includes inspecting the work of housekeeping staff, training and coaching them to meet our high standards, and scheduling work to be done daily.

Key Responsibilities:

  • Inspect and monitor the work of housekeeping staff to ensure that all guest rooms and public areas are cleaned to the highest standards.
  • Train and coach housekeeping staff to meet our high standards.
  • Schedule work to be done daily, collect room and floor status sheets for assigned work areas.
  • Monitor each housekeeping staff member's daily progress and inspect completed rooms to ensure that all standards have been met.
  • Coordinate work orders in assigned sections and follow up to ensure that work is completed.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of lobby attendant, room attendant, and house porter.

Preferred Qualifications and Skills:

Ability to read, write, and speak English; previous experience in housekeeping is required, supervisory experience preferred.

What We Offer:

  • Free shuttle bus transport from local towns/stations to the hotel.
  • Highly competitive remuneration package with service charge.
  • Guest experience program, including an overnight stay with breakfast.
  • Employee travel program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment.
  • Excellent training and career development opportunities.
  • 28 days holiday per annum including bank holidays (increasing based on length of service).
  • Group personal pension plan upon completion of three months' service.
  • Bupa dental insurance after 1 year's service.
  • Opportunities to build a successful career with global potential.
  • Access to Wagestream – a salary advance benefit.
  • Discounted gym membership.
  • WeCare employee wellbeing platform.
  • Uniform and free meals on duty.
  • Employee recognition programs and more.

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