Contract Manager

1 month ago


Newbury, West Berkshire, United Kingdom Computer Salvage Specialists Full time
Job Title: Contract Manager

We are seeking an experienced Contract Manager to join our team at Computer Salvage Specialists. As a Contract Manager, you will be responsible for managing a portfolio of high-value public and private sector customers across different customer profiles, contract types, and business sectors.

Key Responsibilities:
  • Customer and Contract Management: Handle a wide range of customer recycling/processing order requirements in a fast-paced, dynamic environment.
  • Input into pricing, cost estimates, issue/query identification and resolution with customers and senior managers.
  • Assist with raising/managing Purchase Orders (SAP).
  • Participate in final invoicing approvals, processing, and resolving customer, financial, and operational queries.
  • Book 3rd-party Transport and ensure all documentation is accurate and timely.
  • Assist senior managers with internal monthly sales and financial reporting.
Requirements:
  • Customer Liaison: Experience in customer/account-level operational and management reporting, issue escalation, and resolution with senior customer leads, internal stakeholders, and our management team.
  • Customer Requirements Gathering and Order Fulfillment: Ability to process high volumes of varied customer orders/requirements across a range of customer and contract types.
  • Minimum of 5 years' experience working in a Contracts Management, Commercial Operations, or Account Management role.
  • Financial Operations: Experience of customer and internal finance processes covering pricing to order (vs customer contract), PO, invoicing, and query handling/resolution.
  • SAP: Understanding of basic Financial Accounting modules and financial software/SAS platform.
  • MS Office Suite: Excel, Word, and Outlook.
Personal Attributes:
  • Proven experience in managing and developing new and existing customer accounts.
  • Strong communication skills both verbal and written.
  • Strong time management skills and ability to multitask and prioritize workflow/tasks.
  • Excellent negotiation and problem-solving skills.
  • Ability to influence and communicate effectively at all levels and across different stakeholders.
  • Performance Management and Results Oriented: Ability to identify, communicate, and propose solutions to a wide range of customer issues with senior managers.
Salary and Hours:

Salary on application. Full-time office-based, 8:00-17:00, Monday to Friday.


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