Customer Service Associate

17 hours ago


Grimsby, North East Lincolnshire, United Kingdom ENGINEERINGUK Full time
About the Role

We're seeking a dedicated customer service professional to join our café team in a front-of-house position. As a friendly face, you'll be responsible for providing excellent customer experience, maintaining high standards of food safety and hygiene, and ensuring our café remains clean and inviting.

Key Responsibilities
  • Resolve customer complaints and ensure timely responses to maintain customer satisfaction.
  • Maintain food freshness by following strict stock rotation procedures.
  • Adhere to regulatory requirements for food safety and hygiene while keeping accurate records.
  • Handle deliveries and storage safely to prevent waste and contamination.
  • Stay aware of and comply with all operational policies and procedures.
  • Ensure cleanliness and sanitization of tables and surrounding areas.
  • Maintain high standards to ensure all food products are available and presented attractively.
  • Develop strong product knowledge and provide excellent service to meet customer expectations.
What's in it for You
  • A competitive salary range of £8.82-£9.43 per hour ($9-10 per hour), depending on location.
  • Excellent benefits package, including Colleague Clubcard, retirement savings plan, life assurance, and access to free wellbeing services.
  • Uniform provided and support policies for all aspects of your life.
  • Holiday starting at 28 days (including Bank Holidays).
  • Access to exclusive deals/discounts website.
About Us

We're a leading UK-based company with 316 cafés across the country, committed to creating an inclusive culture where everyone feels welcome and valued.



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