Lead Customer Experience Manager

3 weeks ago


Aldershot, Hampshire, United Kingdom Little Vegas Full time

Job Overview:

Little Vegas is a rapidly expanding chain of Casino Slots, dedicated to revolutionizing the UK's gaming industry through exceptional customer service and a commitment to excellence.

Salary Details:

Up to £12,700 per annum, based on a 40-hour workweek at £12.70 per hour.

Job Description:

As a Night Relief Supervisor with Little Vegas, you will play a pivotal role in ensuring our promise of exceptional service is consistently met. This involves inspiring and leading a team to deliver an extraordinary experience every day, every shift.

Key Responsibilities:

  • Deliver exceptional customer experiences, creating memorable interactions for our guests.
  • Lead a team of professionals, fostering a culture of excellence and customer-centricity.
  • Collaborate with colleagues to ensure seamless service delivery, even during peak periods.
  • Effectively manage workload, prioritizing tasks to meet business objectives.
  • Develop and maintain a deep understanding of our customers' needs, preferences, and expectations.

Requirements:

  • Must be at least 18 years of age.
  • Flexibility to work mornings, evenings, weekends, and bank holidays.
  • Willingness to undergo a DBS background check.

Benefits:

  • Competitive salary with opportunities for paid overtime.
  • Professional development and growth opportunities within a dynamic organization.

About Us:

Join a team that's redefining entertainment in the UK's gaming industry. At Little Vegas, we're committed to delivering unparalleled customer service and forging a brand synonymous with excellence. If you're passionate about customer experience and leadership, we'd love to hear from you.

What We Look For:

We're seeking individuals with a genuine passion for customer service, who can create memorable experiences for our guests. Candidates should be professionally poised, take pride in their appearance, and be willing to grow with our organization.

Why Join Us:

As a Night Relief Supervisor at Little Vegas, you'll be part of a dynamic team that's shaping the future of entertainment. You'll have the opportunity to develop your skills, work with a talented team, and contribute to our mission of delivering exceptional customer experiences.



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