Risk Management Team Lead

1 month ago

Aldershot, Hampshire, United Kingdom Cineworld Cinemas Ltd Full time

We are seeking a highly skilled and experienced Team Leader to join our team at Cineworld Cinemas Ltd. As a Team Leader, you will be responsible for leading the team and operation front of house to deliver an exceptional customer experience.

Key Responsibilities:
  1. Lead the team and operation front of house to deliver an exceptional customer experience by delivering the business strategy of 'The Best Place To Watch A Movie'.
  2. Be the first escalation point for any customer interactions.
  3. Assume the responsibilities of a Duty Manager, including key-holding, for the cinema as required.
  4. Support the management team in the delivery of the business KPIs and strategy objectives.
  5. Ensure a front of house presence at all times.
  6. Maintain regular and effective communication links with the Management Team and Team Members.
  7. Participate in Management and Team meetings as required.
  8. Undertake management opening and closing responsibilities and duties as required.
  9. Engage our teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance.
  10. Support with the induction and recruitment process of new staff.
  11. Assist in the development and delivery of Team member meetings (as required).
  12. Effectively organise resources to deliver the operational requirements of the cinema.
  13. Nurture a Customer focused environment by maximising front of house presence at all times to improve the Customer journey and overall experience.
  14. Ensure that our brand standards and reputation are maintained.
  15. Maintain and build awareness of film product, promotions etc.
  16. Monitor customer feedback and communicate to the Management Team.
  17. Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times.
  18. Ensure staff scheduling is managed accordingly to meet the demands of the business.
  19. Ensure the Health, Safety and wellbeing of all employees, customers and visitors is in line with health and safety policy, company procedures and operational guidelines.
  20. Mitigate incident risk by ensuring safety and security measures are implemented.
  21. Ensure all relevant licensing, legislative and business compliance is adhered to.
  22. Ensure Team Members are aware of relevant business information to meet business needs, operate effectively and efficiently, and maximise sales opportunities (up-selling, incentives etc.).
  23. Develop, support and understand back of house operations to deliver the business objectives (as and when required).

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