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Sameday Operations Manager

2 months ago


Hounslow, Greater London, United Kingdom Sublime Resourcing Full time

Job Summary:

We are seeking a highly skilled and experienced Sameday Operations Manager to join our team at Sublime Resourcing. As a key member of our logistics team, you will be responsible for managing and controlling clients' Sameday and AOG requirements, ensuring exceptional service delivery and meeting agreed KPIs.

Key Responsibilities:

  • Client Management: Develop and maintain strong relationships with clients, ensuring their Sameday and AOG needs are met efficiently and effectively.
  • Resource Allocation: Utilize available resources to deliver excellent service to customers, working closely with the Operations Manager to optimize depot operations.
  • Information Management: Ensure accurate storage and prompt retrieval of information, maintaining close relationships with clients and stakeholders.
  • Decision Making: Obtain and process information to enable informed decision-making, supporting the Operations Manager in ensuring the function runs efficiently.
  • Team Support: Assist in the induction and training of new team members, promoting a culture of excellence and continuous improvement.

Requirements:

  • Experience: Proven experience in Sameday or On-Demand courier services, with a strong understanding of client and driver support.
  • Knowledge: In-depth knowledge of courier requirements, including Aviation Security.
  • Skills: Excellent communication and decision-making skills, with the ability to work under pressure in a fast-paced environment.
  • Organizational Skills: Highly organized and able to manage time effectively, with a strong focus on delivering results.
  • Teamwork: A team player with the ability to work independently, with a flexible and hard-working attitude.

What We Offer:

As a Sameday Operations Manager at Sublime Resourcing, you will have the opportunity to work with a leading logistics company, specializing in next-day and same-day delivery services. You will be part of a dynamic team, working together to deliver exceptional service to our clients.