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Regional Horse Adoption Coordinator

2 months ago

Leamington Spa, Warwickshire, United Kingdom Blue Cross Full time
Job Description

Job Title: Regional Horse Adoption Coordinator

Job Type: Part-time

Location: Home-based within Oxfordshire or Warwickshire

Job Summary:

We are seeking a highly skilled and experienced Regional Horse Adoption Coordinator to join our team at Blue Cross. As a Regional Horse Adoption Coordinator, you will play a crucial role in streamlining our adoption services to maximize the number of horses we can help by 2026.

Key Responsibilities:

  • Collaborate with centre-based Adoptions Coordinators to execute the Blue Cross strategy, focusing on efficient horse adoption services, including home direct placements.
  • Oversee the post-adoption process in your region, ensuring smooth ownership transfers after successful loan periods to expedite horse rehoming and optimize space for new cases.
  • Conduct thorough home checks and visits—both in-person and virtually—for borrowers to uphold welfare standards and address any issues promptly.
  • Manage challenging horse behaviours to support successful home placements, collaborating with the Rehabilitation, Trainer, and Behaviour Advisor (RTBA).
  • Facilitate home direct rehoming initiatives, making critical decisions to match horses with suitable owners based on your expertise and ensuring ongoing support post-adoption.
  • Recruit and manage a network of volunteers, including a regional volunteer manager, for home direct assessments and checks.
  • Coordinate visits and appointments, fostering partnerships with external charities aligned with our home direct efforts.
  • Provide excellent client experiences, ensuring every interaction covers all necessary information for successful matching and adopting horses into loving homes.

Requirements:

  • Demonstrable understanding and experience of matching considerations for horses and homes.
  • Full driving licence with access to their own vehicle.
  • Minimum BHS Stage 4 or acceptable equivalent qualifications or experience.
  • First-class knowledge and practical experience in the care and management of a range of horses and their environment, their needs and conditions.
  • Proven practical experience of the assessment of horses, riders, and their environments.
  • Experience of assessing riders and analysing ridden horse behaviour.
  • Practical knowledge of horse behaviour and training.
  • Excellent communication skills with experience of building relationships and rapport with customers.
  • Experience of working with the general public with the proven ability to deal with people in a variety of circumstances.
  • Significant experience in delivering high-level customer service in a fast-paced and often emotional environment.
  • Good IT skills and experience of using a variety of computer packages.
  • Excellent administration and organisational skills.
  • Good questioning skills with the ability to gather information and distil the important points.
  • Proven decision-making ability.
  • The ability to demonstrate, understand, and apply our Blue Cross values.

Desirable Qualifications:

  • Experience working with volunteers.
  • Client relationship management experience.
  • Understanding of safeguarding issues.

What We Offer:

  • Full-time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
  • Programmes for physical and mental wellbeing support.
  • Free access to GP via MetLife- 24/7 GP services, private prescriptions, and more for you and your family.
  • Free physiotherapy advice and face-to-face intervention.
  • Health cash plan.
  • Unlimited access to an employee assistance programme.
  • Pension scheme with enhanced employer contribution.
  • Professional fees paid with Continuing Professional Development and personal development support.
  • Life assurance.
  • 20% discount on Pet Plan pet insurance.
  • Enhanced family-friendly policies.
  • Recognition scheme.
  • Annual volunteer days.
  • Charity worker discounts across a variety of retailers.