Experienced Casino Cashier

3 weeks ago


Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time
Job Title: Experienced Casino Cashier

We are seeking an experienced casino cashier to join our team at Metropolitan Gaming. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all transactions are processed efficiently and accurately.

Main Responsibilities:

  • Observe and adhere to the Cash Desk Procedure Manual, guidelines, and relevant legislation.
  • Ensure accurate and comprehensive completion of company records and paperwork in accordance with company procedures and accounting guidelines.
  • Investigate queries from head office or in-house.
  • Update points/player tracking for customers.
  • Maintain all ATMs.
  • Process all banking.
  • Provide high-level customer service to ensure a unique guest experience.
  • Actively meet day-to-day customer service needs and respond appropriately to all queries.
  • Support company-wide customer service initiatives.
  • Actively create a team environment and support other team members.
  • Keep management informed of major players and their transactions or of any unusual incident or event.
  • Maintain a good working relationship with management and other departments within the venue.
  • Report and refer to senior colleagues any unusual or major incidents of concern.

Requirements:

  • Banking or finance experience.
  • Strong work ethic with a passion for exceeding expectations.
  • Organised and methodical.
  • Upbeat and positive attitude.
  • Numerate.
  • Articulate (in English).
  • Personable.
  • Customer service focused.
  • Computer literate.

Desirable Skills:

  • Competent with use of NEON.
  • Understand and apply AML/SG policy requirements for the cashier role.
  • Competent with cash desk manual and policies.
  • Holds a valid Personal Functional Licence (PFL).
  • Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance.

Please note that you must be 18 or over and have the right to work in the UK.



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