Crisis Prevention Helpline Supervisor
4 days ago
Job Summary
We are seeking a seasoned professional to lead our Helpline Night team as a Helpline Night Manager. The ideal candidate will have a strong background in team leadership, crisis prevention, and safeguarding, with excellent communication and interpersonal skills.
Responsibilities
- Manage a team of crisis prevention advisers, providing guidance, support, and coaching to ensure high-quality service delivery.
- Develop and implement effective strategies to enhance staff performance, motivation, and well-being.
- Collaborate with stakeholders to build and maintain partnerships, promoting the helpline service and its values.
- Monitor and assess risks, providing expert advice and guidance on safeguarding matters, ensuring compliance with policies and procedures.
- Provide flexible coverage to support clients via various communication channels, adhering to the helpline's service standards.
Requirements
- Proven experience in team leadership and management, with a focus on staff development and performance improvement.
- Strong experience in partnership-building, stakeholder engagement, and community outreach initiatives.
- Successful experience in crisis prevention or mental health services, with a deep understanding of safeguarding principles and practices.
- Highly developed communication, interpersonal, and problem-solving skills.
- Degree-level or higher education in a relevant field, such as Health, Nursing, Social Work, or Community Work.
Benefits and Compensation
The successful candidate will receive a competitive salary of £35,407.17 per annum (Scale point 29), progressing to £38,051.75 per annum (Scale point 32), along with a comprehensive benefits package, including annual leave, pension scheme, health insurance, and more.
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