Helpline Night Operations Manager

4 days ago


West Midlands, United Kingdom WEBRECRUIT Full time

Company Overview

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We are seeking a highly skilled and experienced individual to join our team as a Helpline Night Manager. This role will be responsible for managing a team of crisis prevention advisers, ensuring the delivery of an outstanding helpline service.

Salary

The successful candidate will receive a competitive salary of £35,407.17 per annum (Scale point 29), progressing by increments to £38,051.75 per annum (Scale point 32) based on 33 hours per week.

Job Description

  • Provide leadership, guidance, and effective line management to a team of crisis prevention advisers.
  • Ensure a consistent and high-quality service is delivered through effective quality assurance processes.
  • Manage staffing and resources effectively to ensure the efficient running of the helpline service.
  • Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.
  • Provide ad hoc rota cover to support a range of clients via multi-channel communications adhering to the helpline remit at all times.

Required Skills and Qualifications

  • A proven track record of building and managing an effective team, supporting their development and managing their performance.
  • Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.
  • Previous successful experience of working in crisis prevention or mental health.
  • Awareness of the issues around safeguarding and how these can affect young people and adults at risk.
  • Degree level or professional qualification in Health, Nursing, Social Work, Community Work or related discipline.

Benefits

The successful candidate will receive a comprehensive benefits package, including 28 days' annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay.



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