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Claims Specialist
2 months ago
Job Summary
We are seeking a highly skilled Claims Agent to join our team at DPDgroup. As a Claims Agent, you will play a critical role in administering the processing of customer claims for lost and damaged parcels, ensuring timely and accurate financial settlements where applicable.
Key Responsibilities
- Validate new claim requests against clearly defined policies and issue claims forms to customers where necessary.
- Validate returned claim forms against clearly defined policies to establish liability for loss and damage in transit, issuing settlements or rejections as appropriate.
- Manage customer interactions to ensure their expectations are consistently met, providing exceptional service and support.
- Complete ad-hoc tasks related to claims processing as required.
Requirements
- Proven experience working in a fast-paced customer service environment.
- Strong communication skills with a confident and professional telephone manner.
- Ability to build rapport with customers and provide excellent service.
- Polite and professional demeanor at all times, with a willingness to go above and beyond to exceed customer expectations.
- Excellent administration skills, including proficiency in Microsoft Office and Google programs.
- High levels of self-motivation and initiative to effectively problem-solve.
- Demonstrate the core DPDgroup values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 's of retailers, including up to 5% off supermarket shopping
- Milestone Days off to celebrate with family and friends
- Free eye tests and support with the cost of glasses
