Sales and Customer Service Manager
5 days ago
Job Summary:
We are seeking a highly motivated and experienced Retail Store Manager to join our team at Age UK. As a Store Manager, you will be responsible for the day-to-day operations of our store, ensuring that our customers receive an excellent service and that our sales and profits are maximized.
Key Responsibilities:
- Manage the store's sales and customer service teams, providing effective leadership and training to ensure excellent customer service.
- Develop and implement sales strategies to drive revenue growth and improve customer engagement.
- Oversee the store's inventory management, including stock ordering and merchandising.
- Manage the store's budget and financial performance, ensuring that targets are met and exceeded.
- Build and maintain strong relationships with customers, suppliers, and colleagues to drive business growth and improve customer satisfaction.
- Identify and implement opportunities to improve store operations, including process improvements and cost savings.
Requirements:
- Proven experience in a retail management role, with a strong track record of sales growth and customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
- Strong customer service skills, with the ability to provide excellent customer service and resolve customer complaints.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to help you grow and succeed in your career.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- The opportunity to work for a leading charity, making a real difference to the lives of older people across the UK.
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