Sales and Service Expert
3 weeks ago
We are seeking an experienced Sales Engineer to join our team in the North of England, Scotland, and Ireland. As a remote-based position, you will be responsible for selling our complete range of Lifecycle Service products, working closely with sales teams, and managing/directing the 2S Service team on a local and national basis when required.
Main Responsibilities:
• Develop and implement local marketing plans and strategies for new and existing accounts.
• Work closely with sales and service staff, including Service Contracts Manager & Administrator, to achieve sales targets and improve customer satisfaction.
• Develop, mentor, train, and guide 2S staff/internal sales staff/APs in gaining and retaining service business and improving their skills and knowledge.
• Respond promptly and satisfactorily to all sales and customer queries and complaints, ensuring high levels of customer satisfaction.
• Monitor contract profitability individually, by product, and product area, identifying areas for improvement and implementing changes as needed.
• Maintain up-to-date Company and product knowledge to provide expert advice to customers and prospects.
Requirements:
• Proven experience in service sales within the printing industry, with a strong desire to succeed in a competitive sales environment.
• Strong customer service attitude and ability to work effectively within a close-knit team.
• Excellent individual initiative and proactive approach to achieving sales targets.
• Previous experience in managing, mentoring, and training staff in a service-focused environment.
Benefits:
• £55,500 per annum + 12.5% Annual Bonus based on performance and location
• 25 days annual leave, increasing with ongoing service.
• A company vehicle, mobile phone, and laptop.
• Cycle to work scheme.
• 12.5% pension (6.25%/6.25%) increasing with ongoing service.
• Ongoing career development and support.
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