Senior Centre Manager

3 weeks ago


Watford, Hertfordshire, United Kingdom 4Leisure Recruitment Ltd Full time

Estimate Salary: £50,000 - £60,000 per annum (depending on experience).

About This Opportunity

This is an exciting chance to launch a brand-new Massage Company location in Watford, Hertfordshire. You will work closely with the owner and Operations Director to learn the business, refine existing processes, and lead a local team of 15+ staff.

The successful candidate will have a chance to develop their career under the guidance of our Founder, train and develop Massage Therapists and Membership Sales Supervisors, and be part of an innovative and ambitious brand offering a people-centric culture and great earning potential.

Key Responsibilities:
  • Be the face of the company within the centre, ensuring excellent customer experiences through friendly and helpful attitude.
  • Sell memberships through face-to-face discussions, on follow-up sales calls, and promote The Massage Company member referral.
  • Responsible for scheduling appointments over the phone, via email, and in person.
  • Maximise commercial opportunities by promoting revenue and yield management of the team.
  • Promote internal upgrades such as hot stones, scalp massage, aromatherapy, or 'fantastic foot treatment.'
  • Answer customer questions and concerns with urgency, care, and sincerity.
  • Support Business Development Manager in promotional activity onsite and offsite locally.


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