Mail Service Operations Supervisor

11 hours ago


Redhill, Surrey, United Kingdom WHSmith Full time
Job Description

We are looking for a highly motivated and experienced Post Office Operations Manager to join our team at WHSmith's Red Hill Store. The successful candidate will be responsible for leading a team of counter assistants to deliver exceptional customer service, meet business targets, and ensure the security of cash and postal items.

The ideal candidate will have a strong background in leadership and management, with experience in motivating and developing high-performing teams. They will also possess excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers across various levels.

Responsibilities:

• Provide leadership and guidance to the counter team to ensure delivery of exceptional customer service
• Collaborate with other departments to develop and implement sales strategies to drive revenue growth
• Oversee inventory management and control stock levels to minimize waste and optimize profitability

About the Company

WHSmith is one of the UK's leading retailers, with a history dating back over 230 years. We operate over 600 stores across the country, offering a wide range of products and services to customers. Our core values include delivering exceptional customer experiences, creating a positive work environment, and driving innovation through digital transformation.

We offer a competitive salary package, including a basic salary of around £48,000 per annum, plus bonuses and benefits based on performance. In addition, we provide comprehensive training and development opportunities to help our employees grow their careers and achieve their goals.

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