Front of House Team Lead
1 month ago
A fantastic opportunity has arisen for a Front of House Team Leader to join this award-winning organisation located in central Winchester.
Job Summary:The Front of House Team Leader will be responsible for overseeing 2 members of staff and will involve coordinating their daily tasks resulting in providing a professional and efficient reception and meeting room service.
Key Responsibilities:- Manage meeting room booking requests via Condeco room booking system
- Meet and greet clients and visitors
- Set up meeting rooms in the requested configurations, ensuring all audio visual equipment is working correctly and some re-sitting of meeting room furniture
- Order sandwich lunches and serve refreshments during meetings
- Manage internal events in our Hub / Terrace (breakout areas) such as departmental breakfasts, seasonal events
- Ensure the facilities (kitchens, breakout areas etc) are in good order and stocked with the necessary supplies
- Supervise two Front of House staff members and manage daily breaks and tasks
- Assist the Department Manager with the setting of aims & objectives for self and FOH team members in the performance review process
- Provide cover for Reception / switchboard as necessary
- Organise and attend regular FOH team meetings
- Previous customer-facing hotel & catering / corporate catering experience
- Experience of using a switchboard
- Well organised with the ability to work on own initiative and supervise a team with fluctuating workload
- Great communication skills with a friendly and sociable personality
- Good IT skills including Microsoft Outlook & Teams with basic Excel
- Room booking software experience (we use Condeco) is desirable but not essential
- Flexibility of hours worked, duties undertaken, including travel to and work from other company offices is required
- 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly) with options to buy & sell holiday
- Private medical insurance
- Discounted gym memberships, critical illness and dental insurance through our flexible benefits
- Eye care vouchers
- Cycle to work scheme
- Digital GP services
- Competitive pension scheme
- Discretionary bonus scheme
- High street discounts
- Season ticket loans
- Volunteering opportunities
- And much more
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