Housing Service Manager

2 weeks ago

London, Greater London, United Kingdom NFP People TA Social Care People Full time

Job Description:

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We are seeking a highly skilled Housing Service Manager to lead our team in providing effective support and resettlement services to vulnerable individuals.

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The ideal candidate will have experience in managing teams, developing policies, and ensuring compliance with relevant legislation. They will be responsible for assessing the needs of our residents, identifying areas for improvement, and implementing changes to enhance our service delivery.

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About the Role:

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As a key member of our management team, you will play a crucial role in delivering an excellent service to our residents. You will be responsible for day-to-day operational tasks, reporting to the Housing Director.

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You will work closely with our team to ensure that all services are delivered to the highest possible standards and in line with the needs of our residents, stakeholders, and funders. A proactive approach to safeguarding and incident management will ensure a safe and progressive environment for all residents.

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Key Responsibilities:

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  • To assist the Housing Director in the development of the Service, ensuring best practices and innovative services are available to service users.
  • To work in close conjunction with other agencies to improve the services and opportunities for service users.
  • To promote the Service through participation in inter-agency forums and attendance at other functions as directed by the Housing Director.
  • To foster and sustain good relationships with the local community, partner agencies, and relevant external organisations.
  • Provide line management supervision to the designated team, as agreed with the Housing Director.
  • Ensure that all allocated staff have appropriate personal development plans and are appropriately supported to deliver these plans.
  • To ensure that service users and office records are accurately maintained on a timely basis.
  • To assist in the development and maintenance of policies, procedures, and interventions to enable the provision of high-quality services which benefit the service users and the performance of the Service.

Requirements:

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We are looking for a highly motivated and experienced professional who can demonstrate the following skills and qualifications:

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  • Appropriate professional qualification: NVQ / Diploma level 3 in Health & Social Care or professional equivalent.
  • Good demonstrable staff management experience.
  • Direct experience working in supporting services.
  • Experience in working with ethnically diverse groups of service users.
  • Experience in providing commercially viable services and interventions to target client groups.
  • An understanding of the needs of vulnerable individuals who have housing needs, a mental health issue, issues with offending, substance misuse problems or other individual needs such as learning difficulties, physical health issues, and domestic violence for example.
  • Knowledge and practical application of key legislation – Housing and Social Care, Equality and Diversity, Mental Health, Criminal Justice, and H&S.
  • Good understanding of staff supervision, appraisal, and development.
  • Able to influence and form relationships with service users, team members and external agencies.
  • Ability to assess information quickly and make sound judgements.
  • Sensitive to both staff and service user's strengths and weaknesses to achieve positive outcomes.
  • An effective communicator – oral and written.
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About Us:

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NFP People T/A Social Care People is a well-established charity based in Newham, London. We support those who are facing multiple challenges, including homelessness, poverty, and lack of access to public funds. We empower people to reach their full potential through advocacy, education, temporary accommodation, and positive activities. We support over 3000 people a year and have been working with Newham communities for over 50 years.

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Salary:

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The salary for this role is £35,000 - £40,000 per annum, depending on qualifications and experience.

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