Client Care Coordinator
3 days ago
We are looking for a skilled client care coordinator to join our team at Lake View Veterinary Centre, providing exceptional customer service and leading our client care team.
Responsibilities include:
- Ensuring the smooth operation of front-of-house services, including appointment scheduling, billing, and client communication.
- Developing and managing a team of client care representatives, focusing on performance improvement and professional growth.
This is a dynamic role that requires proactive leadership and a commitment to delivering high-quality customer experiences.
Job Details:This part-time position involves working approximately 30 hours per week, Monday to Friday, with core shifts on Monday mornings and Friday evenings. Additionally, at least one in three Saturday mornings are required.
Requirements include:
- Proficiency in client management software.
- Strong multitasking and prioritisation skills.
Benefits include:
- 6.6 weeks annual leave.
- Extra annual leave for your birthday.
- Enhanced family-friendly policies.
- Cycle to work scheme.
- Employee wellbeing initiatives.
- Non-accidental injury support.
- Learning and development opportunities through the IVC Evidensia Academy.
- Pawsome Benefits - rewards platform offering discounts and cashback with numerous retailers.
- Discounted staff pet care.
Lake View Veterinary Centre promotes diversity, equality, and inclusion, welcoming applicants from various backgrounds.
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